Privacy Policy

Arcten, Inc. ("we," "our," or "us") collects information that you provide directly to us when you use our services, including:

• Account information (name, email address, company name)
• Usage data and analytics from your copilot deployments
• API requests and responses for service operation
• Support and communication records
• Payment and billing information (processed by third-party providers)

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats

We do not use your data to train AI models. Your copilot interactions and data remain private and are only used to provide services to you.

We retain your information for as long as your account is active or as needed to provide services. Retention periods vary by plan:

• Developer: 7 days of interaction logs
• Growth: 30 days of interaction logs
• Enterprise: Custom retention per agreement

You may request deletion of your data at any time by contacting us at legal@arcten.tech.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security audits, and access controls.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Opt-out of marketing communications

To exercise these rights, contact us at legal@arcten.tech.

For questions about this Privacy Policy or our data practices, contact us at:

Arcten, Inc.
548 Market St
San Francisco, CA 94104
Email: legal@arcten.tech